Our search for a new core system and how we found the keystone to serving our Members’ needs.
At the core of our good-business philosophy is our Members – a community of people with unique hopes, dreams, and needs. That’s why we pride ourselves on finding personalized solutions that are good for each of our Members. But with the limitations of our existing core system, we have been unable to meet the changing needs of our membership. “Today’s members expect us to be able to cater to their needs and create products and services that are not cookie cutter. So we began to look for a system that would help us get there. “ – Becky Reed, COO.
Our search led us to Corelation Inc., an information systems company who also believes in a member-centric approach. Corelation shares our values and culture. That was noticeable right from the beginning. Their core system product, called KeyStone, uses the latest technology and allows for customization to give us the flexibility we need.
“Corelation shares our values and culture. That was noticeable right from the beginning.”
KeyStone will finally enable us to add many of the services Members have told us they want to see. Members can expect new features like mobile banking & remote deposit capture capabilities, as well customized accounts and services designed specifically for their needs.
Internally, the KeyStone platform will remove a lot of manual processes that we do today, and allow us to spend more time focusing on our Members.
Corelation Contract Signing 04/14/16 (left to right): Becky Reed, COO/CTO; Jerry Clancy, President/CEO; Greg Bachelder, Business Development Excutive - Corelation Inc; Theresa Benavidez, President - Corelation Inc; Brian Harper, CFO
Corelation Contract Signing 04/14/16 (left to right): Becky Reed, COO/CTO; Jerry Clancy, President/CEO; Greg Bachelder, Business Development Excutive - Corelation Inc; Theresa Benavidez, President - Corelation Inc; Brian Harper, CFOBut making big technology changes comes with some growing pains. Preparing to convert to the new system requires a lot of resources and a dedicated team, and we appreciate our Members' patience as they bear with us during this year-long process.
Our partnership with Corelation was finalized on April 14th, 2016 and the conversion to KeyStone is expected to take place summer of 2017 – marking our 50th year of serving Members.
