We would like to thank you, our Members, for their patience during our transition last week. We understand change is not always easy, but the changes we made have opened our doors to future possibilities and empowered us to deliver highly requested services – including mobile banking, mobile deposit, and account alerts – into your hands.
With a major system conversion, some hiccups are to be expected. We understand that there were Members unable to get through our phone lines due a busy signal. Our Member Service Center assisted Members with more than 2,300 phone calls in 5 days. We appreciate all those who reached out to us through other means (email, direct messages on social media, our contact form, and secure messages within online banking) and we’re able to assist them quickly.
We are very excited about the new services available within online and mobile banking. Within just 10 days of launching, we’ve had more than 3,000 Members successfully enroll in the new online banking system. Out of those who enrolled, 29% also downloaded and began to use the mobile banking app as well.
We created a step-by-step guide to our digital banking services and new features, which is available on our website as well as below. One of our favorite features is secure messaging, which allows you to safely send our Member Service Center any questions or account sensitive information and receive a response within one business day or less!
If you have any questions, we’ll be glad to help! Just give us a call, use our contact form, or send us a secure message within online banking.
